Terms & Conditions and Privacy

About us


Welcome to knowhowtransfer.com, a Brand of Bigano Srl

Thanks for using our products and services.
They are provided Bigano Srl, located at Via Fogazzaro 13, 37047, San Bonifacio, Verona, Italy. VAT ID: IT-03810400238
Customer Service Tel: +39 328 2317879
email: [email protected] support email: [email protected]

Products


All our apps are a single-user perpetual license, and you can install them on two different computers. Perpetual means that you can use that particular major version for an unlimited period. You will get free all the version upgrade. For the next “Major Release” you will be eligible for the upgrade price.
We also have convenient multi-license packages.

Version and compatibility


The product you will receive will be compatible with MAC and WIN, 64bit included and different Photoshop version. Please check the full compatibility in the “Version and Compatibility” Tab that you can find in any product page.

Informed purchase decision and refund policy


We put a lot of care in editing the product and training pages with plenty of before / after comparison, video tutorials and last but not least the new manuals. In this way, you can understand if a product fits your need or not. For us, it’s imperative that you can make an informed purchasing decision. In any case, we recommend you to watch our online documentation before to purchase because once purchased like any software installed, cannot be refunded.
Of course if for any reason you should experience unexpected misfunctioning on incompatibility that our support cannot fix you should be eligible for full refund also after the classic ten days permitted in material sales.

What you will get and how you can download the products


Once completed the purchase and payment process you will get the confirmation of the order with the link to download the product. Usually, it arrives immediately. Seldom may take up to 30 minutes. If you don’t see the email, please check your spam folder. You can also easily download installers and documentation logging in your “My account page” and directly download it. In the same way, you will be able to download the latest version of the plugins.

All our apps come with rich manuals in English and Italian that will help you step by step from installation to the advanced use. You can also download the latest edition of the manuals here

We don’t ship material versions of our products.

Privacy policy


Where personal information is required, our website uses a Comodo Secure Sockets Layer (SSL) encryption to transmit this data.
This certificate is done to prevent the steal, loss, misuse or alteration of the information you submit to us. We use this information to guarantee your product privilege, be able to log-in in in your “My Account Page” and download the latest version of the products.

All the information regarding the transaction, such as credit card numbers is not managed by Know-how Transfer but by Paypal Inc. We cannot access or store your credit card information.

Unless you are ‘opt-out’ when purchasing a product the first time we may use your email to deliver a high level of customer service and keep you informed and up-to-date on the latest product updates and announcements as well as special offers. 
We also collect your emails when you sign up to our newsletter. Again you can unsubscribe anytime you wish.

We don’t share your e-mails with anyone else. Never.

Copyright


The materials, content, services and software on this site are the protected copyright material and the intellectual property Know-How Transfer / Bigano Srl, unless otherwise noted. The information contained on this site may not be reproduced in full form without the written consent of Bigano Srl. Posting or sharing parts of the content is permitted and encouraged.