Feedback on the Website


 

We worked hard to create the best website possible.  Now we do need your help to improve it. Thanks.

18 Comments

  1. Massimo

    Ho appena acquistato Alce, ma non trovo da nessuna parte il Link per scaricare il programma

    Reply
    • The Hub Staff

      Salve Massimo. Le applicazioni acquistate si scaricano in due modi.
      1. Appena completato l’acquisto le è stata inviata un’email con il link per il download. Se non la vede controlli la cartella spam e segnali quella mail come “non spam”.
      2. Può andare alla pagina “Il Mio Account” e scaricare da li le applicazioni acquistate sia di recente che precedentemente.
      Abbiamo inoltre una pagina di aiuto per login, acquisto e download.
      https://www.knowhowtransfer.com/it/supporto/guida-acquisto-login-download/

      Reply
  2. Gerald Bakker

    Hi,
    With great interest I read your excellent article In-A-Gamma-da-Vida. I was experimenting myself with the False Profile / Multiply technique and suspected that a proper curve would give equivalent results. Your article appears to confirm that.

    Just for the record. The second curve in the part headed “Where the Grays All Go” seems incorrect. More importantly, the link to Martin Evening’s article is no longer valid. Do you know if it’s still available somewhere?

    Thanks!

    Reply
    • Marco Olivotto

      Gerald, thanks for your feedback – I am very glad you liked it.
      You are perfectly right about the curve: I just changed it. Call it the lazy-finger syndrome after writing too much – one click and down the hole you fall.
      Re: Martin’s article, it actually disappeared a while ago, and it’s not available anywhere else as far as I know. Bad luck.

      Thanks again and do keep in touch if you wish!

      Reply
  3. Manoli Marcou

    Tried to place an advance order for Tonal Equaliser, but clicking on the link brings me to a ‘full-price’ order form , not the advertised discounted pre-order price. What gives ?

    Reply
    • Robert Bigano

      Hello Manoli.
      Maybe you copy and paste a blank space? Or did not update the coupon?
      Please try typing again. It must work.
      black friday

      Reply
      • Manoli Marcou

        Hello Roberto,

        Thank you, it did work – my mistake, I missed the ‘black friday’ code at the top of the page. Many thanks for all the work, from a grateful user since the original ALCE …

        Best
        M

        Reply
  4. John

    Hi,
    I think this is a great site. I like it very much and have learned a lot already. However, I understand that most of the products don’t go back to CS5. Is that correct? I was hoping to postpone upgrading for yet another while. Would VitaminBW work under CS5?

    Reply
    • Roberto Bigano

      Hello John
      Our goal is to build up a site that is effective and useful for photographers. So this is a big compliment for us. Thanks.
      Most of product work. For the newer products the backward compatibility is a problem because of Adobe policy. I cannot confirm that VitaminBW will be available for CS5 and previous in the future. Sorry!! We’ll try to fix this gap.

      Reply
      • John Furnes

        Hello Roberto,
        I then understand it like the VitaminBW is not supported by CS5.Yet.

        Reply
  5. Guy Perkins

    Hello Roberto and each of your amazing colleagues… Know-How Transfer is elegant, exquisite. It is the highest blending or art and technology. Congratulations on an extraordinary achievement! (I am eagerly anticipating the October tutorials.)
    I do not know how large a presence you have outside of Italy, particularly in my country, the USA. Whatever that is, I hope the new website is a portal to a much greater influence here and everywhere. It is well deserved… and will be greatly received.

    Reply
    • Roberto Bigano

      Hello Guy.
      I’m answering only now, to give you a proper answer after about our US visitors and customers. Two months are gone and the site is quickly growing. The average visitors number is increased by 50% compared to july. The share of US is around 20%. and it’s increasing. Yesterday we welcomed the very first customer from Samoa and this is the 85th country joining our community.
      Also, thanks very much for your compliments.

      Reply
  6. Leslie Oglesby

    Great website much improvement, congratulations.
    Question; I do I download the latest revision of CPT?
    I was able to download Alce, but when I click on my-account for CPT. It gives me a message “Wrong email”.
    Thanks.

    Reply
    • Roberto Bigano

      Happy you like the site. For CPT I answered with a private message. However, differently that other apps it’s not yet CC 2014 compatible. Please go to this page
      https://www.knowhowtransfer.com/support/faq/
      and sign up to be notified as soon as the update will be available.

      Reply
  7. Jan Boberg

    Transfer? Impossible!!
    Following instructions it should be possible to login.
    But…………………
    My latest purchase was

    Order Number: xxxx
    Order Date: Tuesday, 29 October 2013
    Order Status: Confirmed

    Odd Odd since there isn’t any reply on password renew request.
    My download links is not Active i spite of ….

    Reply
    • Roberto Bigano

      I’m sad to hear this. I want to tell you that we did our best to build a site and a nice and functional store. My webmaster tomorrow will check what is happened to your account.
      In the meanwhile I sent you a direct link to download your apps. Sorry.

      Reply
  8. Alexander

    Improve? You’re kidding! A wonderful new star is born with this appearance in photographer’s sky! I’m looking forward to your upcoming workshops and tutorials! Congrats to this delicate work of art.

    Reply
    • Roberto Bigano

      What can I replay? I have no words! Simply thanks.

      Reply

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