FAQ


Quick Support directly from the plugin panel

Quick access to user manuals from the plugin's panel

You may find quick support in the user manuals: they are now readily available from the plugin panel, by just clicking on the book icon. The links on the front page take you directly to the relevant section of the manual. The pages include links to additional external content like training pages, tutorials and more. Some of the content is currently in the works and will be available soon.
The “FAQ” red button links to the support page.

Purchase – Licenses – Policy

Purchase and License


By purchasing a product you buy a lifetime license for that specific major release. You can use it indefinitely.
When a major release will be published you will be eligible for an upgrade discount of 40%.

The license is intended as a single user and you can install on two computers (WIN/MAC).

Multi-licenses are available at a special price. Please contact us for quotes.

Secure Payments


We don’t manage ou store’s payments. They are encrypted and processed by PayPal in their secure servers.

As a currency, we accept Euros or US Dollars. Please, use the currency switcher in the product pages.

You can pay with credit cards, Paypal or bank transfer.
To pay with a credit card, a Paypal account is NOT requested.

Terms, Conditions, and Privacy


Please visit our Terms & Conditions Page for information.

Creating a new account you will not be automatically registered to our newsletter. To receive it you must opt-in, or subscribe using the module in the footer of all pages.

We will never share or sell your email or personal data. Also, we don’t manage your financial data as the payment step is managed by PayPal.

Tax


We are based in Italy, so we must add VAT to EU customers. The amount of tax depends on the country of the buyer.

If you are a company with a valid VAT ID, fill the VAT EU field at checkout, and the tax amount will be removed.

Login – Upgrade – Updates – Downloads

Login


Purchasing a new product we will ask if you are a new or a returning customer. After your log in the prices of the product available at the upgrade price will be displayed accordingly.

Visiting your “My Account” page you will find the list of the latest version of the product you purchased.

Updates


Here where you can check the latest version number, to know is a new version is available, free or paid.
1. At the end of the product page
2. In this FAQ page under Version and Compatibility
3. In the purchase page

Visiting your “My Account” page you will find the list of the latest version of the product you purchased.

All products

Compatibility: plugins


Wow! 2 and Pro 2, Shape, Next, VitaminBW 2, Mask Equalizer, DoubleUSM 2
Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.

All products are SINGLE USER license on two computers (WIN/MAC).

Compatibility: scripts and filters


Channels Power Tools
Photoshop CS5 to CC 2019
Not compatible with CC 2020
MAC: Mountain Lion and later, Catalina included.
WIN: 7 to 10

ALCE, VitaminBW 1 and Double USM1
Available as Filters

Photoshop CS5 to CC 2020
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.

Wow! 2 and Wow! Pro 2 – Plugin – Extension menu

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.
Current version: 2.5
Wow! 2 User Manual
Wow! 2 Pro User Manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

Wow! Quick Rescue

Advanced Decompose Actions


The two actions expand the usability of the decomposed layers. To apply them you must perform Decompose first, by using the dedicated button.

Get the actions by clicking on the button below.

Download Actions

Install – How-to

Wow! vs Wow! 2 Pro


The two versions share performance and most of the features.
Wow! Pro adds the “Decompose” button, that turns each frequency into its pixel layer. Two ways to use them.
1. Paint, clone and heal on the very specific frequency layer that contains the features you need to target with unprecedented control over the retouching process.
2. Modify the opacity or contrast of the scale and base layers to control contrast, shape, and sharpness with more options and flexibility compared to Equalizer sliders.

Add Wow! in a Photoshop action


Below the step by step instructions

Wow! in a PS action

Shape – Plugin – Extension menu  

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.
Current version: 1.1.0
Shape user manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

Shape Quick Rescue

Shape + VitaminBW2


You may use Shape with VitaminBW 2 to expand the contrast control options. Click the button below.

Read post

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.
Current version: 1.0.6
Next user manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

NEXT Quick Rescue

Next replaces ALCE


We focused on: creating a live preview, improving the embedded halos suppress tool, adding three masking sliders and finally switching to Quad-Core processing and 32bit computing capabilities, not available in Photoshop.

What’s new in Next

Mask Equalizer – Plugin – Extension menu

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.
The standard installer should work also for Catalina. In case of problems, you can download a dedicated folder for manual install.
Current version: 1.1.3
Mask Equalizer user manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

Mask Quick Rescue

VitaminBW 2 – Plugin – Extension menu

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
MAC: Mountain Lion and later, Catalina included.
Current version: 2.0.2
VitaminBW user manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

Vitamin Quick Rescue

DoubleUSM 2 – Plugin – Extension menu

Compatibility


Photoshop CC all versions, CC 2021 included.
WIN: 7 to 10
If you are installing on CS6 buy DoubleUSM 1
MAC: Mountain Lion and later, Catalina included.
The standard installer should work also for Catalina. In case of problems, you can download a dedicated folder for manual install.
Current version: 2.0.0
VitaminBW user manual

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

DUSM Quick Rescue

Channels Power Tool – Scripted panel – Extension menu

Bugs Fix


Click on the button below.
Also available in the FAQ section of the manual.

CPT Quick Rescue

ALCE – Script – Filter

ALCE have been replaced by NEXT


ALCE has been our bestselling product for many years and, since the release of ALCE2, its core functionality has not changed significantly. Finally we set out to make this outstanding product even better by improving some of ALCE’s weaknesses.

Specifically, we focused on: creating a live preview, improving the embedded halos suppress tool, adding three masking sliders and finally switching to Quad-Core processing and 32bit computing capabilities, not available in Photoshop. The result was the Next Generation Local Contrast Enhancer, which we decided to rename NEXT. Read more

Compatibility


Photoshop CS5 and CS6
All versions of CC. Buy NEXT.
WIN: Vista and later, WIN 10 included
MAC: Leopard and later, Catalina Included
Current version: 2.3.1
ALCE 2 user manual

3F – Hasselblad Raw 16bit Scans

The best 3F Scan Service and Support on the Market


3F is a proprietary file created by Hasselblad and is not merely a scan. It’s a system that converts the information stored in your  negative into digital data stored in a digital file.
With 3F and Flexcolor, you will be able to use the same workflow of your digital files: modify, export settings, save in batch. Precisely like a digital raw file, the 3F will remain untouched.

We offer a state-of-the-art 3F Scan Service for a reasonable price together with the best 3F support on the market.
Purchase our scans or download free our 3F Package and try the system

Read more

Compatibility


Photoshop CS3 to CC 2021
WIN: XP and later, WIN 10 included
MAC: Leopard to Mojave
Not supported by Mac OsCatalina

Try Free the 3F System

Bugs Fix


Click on the button below.

3F Quick Rescue

Info on the 3F Scans

What you will get


The price is €7 each scan. You will receive:
1.Files of 200 MB with a depth of 16bit.
Send us your originals from a 35mm to a 13x18cm/5×7”, color or b&w negatives or transparencies. Any owner of an analogic photo archive should try it.
2. The software to post-produce the 3F flies.
3. The user manual

Try free the Hasselblad 3f System. Download the 3F Package


The hasselblad-Imacon 3f Package by Know-How Transfer
  • The package contains:
  • 35mm b&w negative 3F
  • Medium format color negative 3F
  • 4×5 inches transparency 3F
  • Flexcolor installer MAC/WIN
  • The “Imacon 3F” plugin
  • The user manual in several languages

Download the 3F Pack

Try Free the 3F System

1 Comment

  1. ruth Cole

    I’m trying to find help! I’ve bought VitaminBW and tried to follow the install instructions for Win.10, CCversion of PS. I’m getting the message ‘error 48: file or folder does not exist’. I’ve copied the Vitamin BW folder into the scripts folder and the name appears in the filter menu. Then get the message. Where have I gone wrong please, I’m not a computer whiz kid, so keep it simple please! thanks for your time, Ruth Cole

    Reply

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