Frequently Asked Questions
How can I log in to My Account page?
Go to Menu/My Account Page. Log in using the username and password we sent you via email. Once inside you will be able to check the latest version of the purchased applications, download them or customize your profile and, of course, purchase new products.
Of course through your email you can recover your password. If you need further help email us >
Is my version compatible with Photoshop CC2014?
The below versions are compatible with Photoshop CC2014:
- ALCE: 2.3.1
- Double USM: 1.2
- Floating Adjustment 1.2
- PS Projects: 1.1
- VitaminBW 1.0
We are working to update other applications. Sign up on the top of the page to be notified as soon as they will be available.
- Channels Power Tools
- False Profile
Firefox claims: The owner of this site is unknown
Firefox, differently from Chrome, Internet Explore, Safari and other browsers claim our https secure but give an alert because the “owner of this site is unknown”. We are trying to fix this issue without success. We console ourselfves. We are not alone, the bigger networks have the same problem. So we assume that this is a Firefox issue.
Here below the comparison between Firefox and Chrome (Same is for Internet Expolrer, Safari and others ) and the scan of our certificate by Quality SSL Labs that rated our certificate with a Green A
What happened to the old site and pages?
The old bigano.com site was split.
bigano.com was redesigned and is now a portfolio site only. knowhowtransfer.com, is a brand new site entirely devoted to Photoshop apps and instructional content. When visiting, you will be automatically redirected to the new pages.
Did you share my personal information?
Absolutely not! Bigano Srl is the company owner of bigano.com and knowhowtransfer.com
Consequently the ownership of the site did not change and your contact information was not shared with any third-party.
For any question, please contact us here >
The publisher of the extension cannot be verified.
Starting on october 2, 2013, due to the new Photoshop’s security policy some applications installed in the last 365 days might no longer work and even disappear from the Photoshop menu.
This happens because the yearly developer certificate expires.
This has caused great inconvenience to many of our customers and for us it was not easy to support them.
So we preferred to not certificate our installer, but trust in us please!
I cannot see the price in US$ in the purchase pages.
Sorry, at the moment it is only possible purchase in €. The price in US$ listed in the purchase buttons is based on the average exchange rate, however the amount you will be charged may vary according to the daily exchange rate.
Can I use my product on two different computers?
Yes, you can. Independently of the operating system, whether MAC or WIN. All our products are intended as single user license on two different computers.
We also offer multiple licenses packages (3, 5, 10, 25). Simply go to the product page and select the multiple licenses.
Does VitaminBW works on RGB files only?
VitaminBW works on RGB images only. Convert your file to RBG or save a copy and then covert it in RGB.
Unsupported Color Mode
General Photoshop Error
General Photoshop Error
It seems that this file has an embedded profile that *is not* installed in your system. Part of the Vitamin routine needs the file to be switched to Lab and then converted back to the RGB profile embedded within the file.In order to do it this profile must be installed in your system.
Tip: Convert you file to an RGB profile installed in your system or assign a profile. If you need to keep the original file make a copy.
I cannot navigate within the preview window.
Sorry! After you launched Double USM this is not possible. However there is a simple trick. Go to 100% or 50% pan in the area you want to preview, then launch Double USM.
At which dimension should I set the preview?
It depends. If you want to print the file we suggest you to preview it at zoom of 33%. This will simulate properly what you will see on the print,
For web the best is at 100% (considering the published size)